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From508US$ /night
Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Federal Chetumal Puerto Juarez Km. 266,3 Carretera Chetumal Puerto Juarez Km. 266,3, Xpu Ha, Mexico, 77734
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite Ocean Front Premium Level
Max:
2 persons
500 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Junior Suite Swim Up Premium Level
Max:
2 persons
500 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Private pool
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Junior Suite Ocean Front
Max:
2 persons
500 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Xpu Ha 1.5 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14.5 mi
Cancun (CUN) 49.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Adults only
  • Luggage storage
  • Locker room
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Snorkelling
  • Tennis court
  • Bowling
  • Billiard tables
  • Darts
  • Table tennis
  • Mini golf
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Board games
  • Children's play area
  • Game room

Spa & Leisure

  • Infinity pool
  • Beach access
  • Casino
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

Carretera Federal Chetumal Puerto Juarez Km. 266,3 Carretera Chetumal Puerto Juarez Km. 266,3, Xpu Ha, Mexico, 77734
Map view
Carretera Federal Chetumal Puerto Juarez Km. 266,3 Carretera Chetumal Puerto Juarez Km. 266,3, Xpu Ha, Mexico, 77734
Nearby
Cenote Chikin-Ha
1700 ft
Restaurants
Marenostrum
900 ft
Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings

Reviews from guests about their experience.
78%
loved their spa retreat and can’t wait to return.
7.8/10
Very good
Rooms
8.8
Location
8.8
Service
7.0
Dining
7.2
Guest reviews
7.8/10
based on 5 reviews
9.0
9.0/10 based on 219 reviews
Adam
United States, February  2025
8.0/10

I recently had a fantastic stay at this hotel, where the rooms were impeccably clean and spacious, making for a very comfortable experience. The amenities were really nice, particularly the pool area, which was a great spot to relax. While the service was attentive and the staff friendly, I found the dining options to be somewhat limited, especially during lunch hours. Overall, it was a great value for the price, but a couple more dining choices would have made it even better.

Rooms
9.0
The rooms were spacious and impeccably clean, providing an incredibly comfortable environment throughout my stay.
Service
8.0
The staff were attentive and friendly, consistently aiming to ensure a pleasant experience.
Location
9.0
The hotel had a lovely location, beautifully integrated with nature and easy access to relaxing areas.
Dining
6.0
Though the dining facilities were clean and well-presented, I found the options somewhat limited, especially during lunch hours when some places closed early.
Facilities
8.0
The pool area was well-maintained and a perfect spot to unwind, adding to the overall experience.
John
United States, November  2024
7.8/10

The hotel has spacious rooms with the biggest bed I've ever seen, making it quite comfortable for my stay. The location is delightful, right by the beach with easy access to fantastic views and relaxing pools. While the staff was polite, I found the dining experience rather underwhelming due to limited food choices. The amenities were excellent, but I expected more from the food given the upscale vibe of the hotel.

Rooms
9.0
The rooms were spacious and featured the largest bed I have ever seen, which made for a very comfortable stay.
Service
7.0
The staff was polite and accommodating, although not all interactions felt particularly warm.
Location
9.0
I loved the location, as it was right by the beach, making it perfect for relaxing walks and enjoying the beautiful scenery.
Dining
5.0
The dining experience fell short for me, as I found the food options quite limited which was disappointing given the hotel's reputation.
Facilities
9.0
The amenities were excellent, with well-maintained pools and a relaxing beach area that added a lot to the overall experience.
Joseph
United States, October  2024
8.6/10

I had a great time at this hotel! The rooms were spacious and had the biggest bed I've ever seen, making for a super comfortable stay. I loved the variety at the dining options, though I wished some places stayed open a bit later. The service was attentive and made everything easy, especially the car rentals. However, it did get a bit humid in our room at times. Overall, it was a great experience for the price.

Rooms
9.0
The rooms were amazing, featuring the biggest bed I've ever seen and very good size overall.
Service
8.0
The staff was very polite and attentive, readily available to cater to our needs.
Location
9.0
The hotel was in a lovely area, and it was nice to walk outside of the resort.
Dining
9.0
The dining options were outstanding with such an array to choose from and everything was so clean.
Facilities
8.0
The facilities were impressive, with lots of amenities available for a relaxing stay.
Jeffrey
United States, September  2024
7.4/10

I had a pleasant stay at the hotel, enjoying some really unique features like the enormous bed in my room and the clean, spacious layout. While the service could have been more attentive as I often had to request assistance, the location near the beach was a highlight. The dining experience was quite good with varied options, although a couple of restaurants closed earlier than I would have liked. Overall, the value for money was decent, but there are areas that could use improvement.

Rooms
8.0
The rooms were awesome, featuring the biggest bed I've ever seen and a great overall size, though it did get a little humid.
Service
5.0
The service was a bit inconsistent; I found myself having to ask for help every time, which was not ideal.
Location
9.0
I really appreciated the nice area just outside the resort, which was convenient for walking and exploring.
Dining
7.0
Dining was great with so many choices available, but it was disappointing that some places closed at 6:00 pm.
Facilities
8.0
The facilities were satisfactory, with clean pools and a lovely lobby area, enhancing the overall comfort of my stay.
Sandra
United States, September  2024
8.0/10

I had a fantastic stay at this hotel, which offered a perfect mix of luxury and relaxation. The rooms were well-equipped and even had a jacuzzi, providing comfort after a day of exploring. Although some of the service was a bit slow, the dining options were impressive and quite extensive. I wish there had been more amenities at the pools, but overall, it was a great experience for a spa retreat.

Rooms
9.0
The rooms were outstanding and equipped with a jacuzzi, providing a luxurious experience.
Service
7.0
While some staff members were polite and accommodating, I experienced moments of slow service, which was a bit frustrating.
Location
8.0
The hotel's location was lovely, with easy access to the beach and other surrounding attractions.
Dining
9.0
Dining was a highlight, offering an outstanding variety of choices that impressed me throughout my stay.
Facilities
7.0
The pool area was nice, but I found it lacking in terms of amenities compared to what I expected.
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Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room